Among the many mattress providers, Old Brick Furniture Co. is one of the most renowned mattress providers in the states. They are known for their excellent quality mattress and reasonable return policy.
The return policy does not involve full repayment. Cancellations and returns are both paid by giving in-store credit. Also, a restocking fee has to be paid by the customer during the return of any product.
There are, however, many variations when it comes to returning your purchased mattress at Old Brick. This article will help you know all the circumstances impacting your returns at Old Brick. Let us first look at what Old Brick is and what they offer.
What Is Old Brick Furniture And Mattress Co.?
Old Brick Furniture Co. got its name as it was founded and operated from an old brick warehouse. Old Brick has a wide variety of furnishings and mattress options based on different needs and requirements.
They have several designs for living rooms, dining rooms, bedrooms, and more options. Under the mattress, they have different widths, lengths, and type variants. If you wish to order a mattress from Old Brick, you can simply visit the outlet or even place an order online.
Returns And Cancellation Policy With Old Brick
Although Old Brick provides quality products, there are still scenarios where a customer might want to return a mattress purchased after some days. There are even chances that a customer will cancel the order before it is delivered to the location.
There are a few scenarios based on which the returns and cancellations are processed. Below is the list of things you need to remember before asking for a refund or cancellation for mattresses.
Old brick does not provide refunds or cancellations when custom-made, unique designs or own-designs mattresses are canceled or asked for a return. When a customer wishes to return a mattress, if they are not happy with the quality or the size or any other thing, they need to keep in mind that at least 30% of the product amount has to be paid as a restocking fee. Once a return is processed, the customer credits the remaining amount after deducting the restocking fee as in-store credit. This in-store credit can be later used to purchase other furnishings or mattresses from Old Brick. A pickup or delivery charge will be applicable if the customer cancels or returns the product and a new mattress is selected in exchange. A minimum of 35$ is deducted from a restocking fee. The return policy remains the same for custom-made orders regarding restocking fees and the amount to be given as store credit. If a mattress is purchased during the clearance, then the returns are not applicable,Return or exchange of a mattress will only be possible when the law label on the mattress is intact. Also, the mattress mustn’t have any stains or should not be ripped or damaged.
Now that you know all the criteria for processing the return and cancellation. It is also imminent to know how the return request is to be made. The following sections will entail the procedure for the same.
How To Apply For The Return/ Cancellation Of A Mattress From Old Brick?
There are two ways to apply for a product return or to cancel an already placed order. The two methods to apply for a return or a cancellation of an ordered mattress are explained below:
Offline Returns
You can go to an Old Brick outlet at your convenience and let the employees know your request. They will further help you out with the procedures depending upon the situation.
Online Returns
You can visit the website for Old Brick – https://www.oldbrickfurniture.com. You will have to scroll down to the end of the page on the website. You can either select the email us option or log into your account and go to order and select the return or cancel order option.
Conclusion
Returns are possible if the customer is not satisfied. However, returns are not provided in cash or credited to the bank account. A customer only gets store credit, that is, after deductions.
Hence, it is necessary to ensure that an order is placed only after getting all the measurements.
Can I use the store credit for any other mattress provider?
Ans: No, the store credit can only be used at Old Brick outlets.
Is it possible to avoid the restocking fee?
Ans: No, the restocking fee is mandatory.
Can I re-select another mattress while returning?
Ans: Yes, you can.
Grammarly Screen-shot
